Exchanges & Returns

WHAT IS STEYACTIVE.COM'S EXCHANGE AND RETURN POLICY?
Experience the steyactive.com difference risk-free with our 45 day total satisfaction guarantee. If for any reason you are not completely happy with your purchase, you may return or exchange items within 45 days of purchase. Please refer to “How does steyactive.com's exchange service work?” for further detail on the process.

At steyactive.com, we won’t be fully satisfied until you are!

HOW DOES STEYACTIVE.COM'S EXCHANGE SERVICE WORK?
When you need a different style, size, or color, we’ve got you covered 100%! If you paid shipping on your original order, exchanges are on us, at no extra cost to you.
HOW DOES STEYACTIVE.COM'S RETURN AND REFUND SERVICE WORK?
Just want your money back? No worries, returns are simple. Just send your item back, submit your proof of return shipping, and we’ll immediately refund your purchase.
Money back refunds are offered when your request is made 30 days from your date of purchase. Between 31 – 45 days from date of purchase, we will be happy to provide you with an in-store credit for the total amount, including shipping. In-store credit expires 60 days from the date of issue.
WHO PAYS FOR RETURN SHIPPING?

If you have paid for shipping on your original purchase, and are returning items for exchanges, we will cover return shipping.

If the purchased item(s) is confirmed to be faulty by our team, we will cover return shipping.

If the original purchase was promoted with free shipping, and you are returning the items for exchanges, we ask that you cover the return shipping.

WHAT ARE CONDITIONS FOR EXCHANGES OR REFUNDS?

Returned item(s) for exchanges, replacements, or refunds, must be in brand new condition in which they are received. Items damaged due to normal wear and tear, or through misuse will not be considered faulty. steyactive.com reserve the right to refuse refunds on these grounds.

Items like panties/socks/inner-wear/bra-pads/shapewear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective, or different item being delivered to you, we will provide a refund or replacement as applicable.

HOW DO I REQUEST AN EXCHANGE OR REFUND?

please contact us by our email: service@steyactive.com to submit your request of choice – exchanges, replacements, or returns and refunds. You will need the order number and email address you registered at checkout. Check here to see how to find your order number.

Follow guided steps through our service portal to submit your request. Our customer support will contact you within 24hrs to assist you.

For exchange, our sizing expert will help you select the perfect fit before sending the replacement.

HOW LONG WILL IT TAKE FOR MY EXCHANGE OR REFUND TO BE PROCESSED?

For exchanges: Once we’ve confirmed the item to be replaced, your replacement will be processed within 2-3 working days and shipped out through your original shipping method.

For refunds: It takes 5-10 business days for your refund to reflect on your account. If you do not see the refund back in your account after ten days, we recommend you contact your issuing bank first. Contact us immediately if your card issuer says they don't see any refund.

CAN I CHANGE OR CANCEL MY ORDER?

Orders are automatically processed within one (1) hour from the time of order confirmation.

To cancel or make changes to your order, submit your request within one (1) hour from the time of order confirmation via by our email: service@steyactive.com.

Our team is committed to getting your products out to you as fast as possible. If your order is already processed, we suggest you try the item out first, and if for any reason it doesn’t measure up, we’ll send you a FREE REPLACEMENT.